Beautiful Flowers For Your Interior

Refund and Returns Policy

Effective Date: July 9, 2023

At Samrrat International, we value your satisfaction and want you to have a positive shopping experience with us. If you are not completely satisfied with your purchase from, we offer a fair and transparent refunds and returns policy. Please read the following information carefully to understand the process, conditions, and timeframes for returning products and receiving refunds.

1. Returns Eligibility:

1.1 Damaged or Defective Products: We accept returns for products that are damaged or defective upon delivery. If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item to initiate the return process.

1.2 Change of Mind: We also accept returns for products if you change your mind within 14 days of receiving the order. The product must be unused, in its original packaging, and in resalable condition.

2. Return Process:

2.1 Initiating a Return: To initiate a return, please contact our customer support team at within the specified timeframe and provide the following information:
a. Order number
b. Reason for return
c. Any relevant supporting documentation or photos, in the case of damaged or defective products

2.2 Return Authorization: Our customer support team will provide you with a return authorization number and instructions on how to return the product. Please ensure that the return authorization number is clearly marked on the package.

2.3 Return Shipping: The cost of return shipping for change of mind returns will be the responsibility of the customer. For damaged or defective products, we will provide a prepaid return shipping label. Please follow the return instructions provided by our customer support team.

3. Refunds:

3.1 Refund Eligibility: To be eligible for a refund, the returned product must meet the following conditions:
a. The product is in its original condition, unused, and in its original packaging (for change of mind returns).
b. The product is accompanied by the return authorization number provided by our customer support team.
c. The return is initiated within the specified timeframe (as mentioned in section 1).

3.2 Refund Process: Once we receive the returned product and verify its eligibility for a refund, we will process the refund within [insert number of days] to the original payment method used for the purchase. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

4. Exclusions:

4.1 Perishable or Customized Products: Due to the nature of our products, we are unable to accept returns or provide refunds for perishable or customized items unless they are damaged or defective.

4.2 Clearance or Sale Items: Clearance or sale items are non-refundable and non-returnable.

5. Contact Information:

If you have any questions, concerns, or need assistance with returns or refunds, please contact our customer support team at:

6. Address for Returns:

Please ship your returns to the following address:
Samrrat International
181 Nagendra Nath Road, Subhonita Apartment, Flat Number – F4, Nagerbazar,
Kolkata- 700028, India

We recommend using a trackable shipping method to ensure that the returned product reaches us safely.

Please note that this refunds and returns policy is subject to change without prior notice. Any changes will be updated on our website.

By making a purchase on, you acknowledge that you have read, understood, and agreed to the terms and conditions of this refunds and returns policy.